CalmCarry app, by The Glow Company

You can delete your CalmCarry account and the data linked to it at any time. You do not need to own a CalmCarry device or have the app installed to ask.

Delete it in the app

1. Open CalmCarry and go to the You tab.
2. Scroll to the bottom and tap Delete account.
3. Tap again to confirm. If a parent PIN is set, enter it first.

Your account is deleted straight away.

Or ask us by email

If you no longer have the app, email admin@glowco.co with the subject Delete my CalmCarry account, from the email address you use to sign in. We will check that the request comes from the account owner, delete the account within 30 days, and email you when it is done.

What is deleted

• Your account details: name, email address, sign in details and settings.
• Your Community profile, posts, replies, reactions, reports, blocks and mutes. If others replied to one of your posts, an empty "[deleted member]" placeholder stays so their replies still make sense, with your text erased.
• App usage records linked to your account.
• Your device registration and saved reminders.

What we keep, and for how long

• Warranty records for a registered CalmCarry device, for as long as the warranty and consumer law require.
• Tax and accounting records, for as long as the law requires.
• Your subscription purchase history stays with Apple or Google under their own policies.

Everything else is deleted or de-identified.

Things to know

• Deleting your account does not cancel a subscription. Cancel it in your Google Play or Apple account settings.
• Sleep tracker nights, clips and children's first names are only ever stored on your phone. Delete them in the app, or delete the app.
• To delete some data without closing your account, you can delete your own Community posts at any time, and delete sleep tracker nights and clips in the Sleep tracker.

For more detail, read the CalmCarry App Privacy Policy.