How to use your CalmCarry®
From the box to the first twenty minutes, in plain steps. Watch Rachel walk through it, or read on.
Watch first
Rachel shows you how, in three minutes
Rachel is part of the CalmCarry® team and a long-time user. She shows you the button, where the device sits in the palm, and what the pulse feels like the first time.
Press play, then follow the steps below at your own pace.
- In the box: device, USB cable, welcome card
- Charge for 30 minutes before the first use
- Twenty minutes, then it switches itself off
- Nothing to swallow, no app
- 100-day guarantee
Before you start
What is in the box
Your CalmCarry® device, a USB charging cable and a welcome card. The card's QR code opens the online guide, so you can always find it again.
Before the first use
Plug in the USB cable and charge for about 30 minutes. A full charge lasts up to 3 days of nightly sessions. When the device is on, the button lights are lit; if nothing lights up, it needs a charge.
The three buttons
Power button
On the side edge. Hold it until the button lights come on. It starts on a gentle setting, and the same button switches it off again.
Plus and minus
Start on the lowest level. Most people never need more; if you do, press plus one step at a time until the pulse is clear and comfortable, never sharp.
It switches itself off
Every session runs for twenty minutes and ends on its own, so you can drift off with it in your hand.
Not feeling the pulse?
Dry your hands first, moisture changes the contact. Check the metal side is facing down into the palm and sitting flat against the skin. Then press plus, slowly; some people need a level or two more before they feel it clearly.
Using it with your child
CalmCarry® Kids is made for ages 3 and up, with an adult nearby for younger children. You set the level; start on the lowest, and your child can say "too much" at any time. Lights low, you close by for the first few minutes, then let them drift with it in their hand.
Step by step
Five steps the first time. After that it is press, palm, twenty minutes.
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Charge it
The first time, plug in the USB cable for about 30 minutes. After that, a full charge lasts up to 3 days of nightly use.
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Switch it on
Hold the power button on the side edge until the button lights come on. Start on the lowest level.
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Find the spot
Make a loose fist. The point your middle fingertip touches, at the centre of the palm, is where the pulse should land.
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Rest it in your palm, metal-side down
Open your hand, place the device on that point with the metal side touching the skin, and close your fingers loosely around it. Either hand is fine.
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Hold it for twenty minutes
Lights low, phone out of reach. The pulse is clear for the first minute, then settles into the background. After twenty minutes it switches itself off.
The spot at the centre of the palm, with the device resting on it.
Safety first
CalmCarry® is a wellness device, not a medical one, and it does not treat any condition. If you have a pacemaker or another implanted electronic device, a heart condition, or you are pregnant, check with your doctor before using it. It is not for children under 3, and younger children should use it with an adult nearby.
If anything about your device seems wrong, stop using it and email us. The 100-day guarantee covers it.
Troubleshooting
The questions we are asked most, with the fix for each.
It will not turn on.
It almost always needs a charge. Plug in the USB cable for 30 minutes and try again. Hold the power button rather than tapping it; the button lights come on when it is running.
It feels too strong.
Press minus until it is soft. The pulse should feel like a tiny heartbeat, never sharp. If it still feels uncomfortable, reposition it so the metal side sits flat in the centre of the palm.
Which hand should I use?
Whichever is comfortable. The point CalmCarry® reaches sits at the centre of both palms, so use the hand you would naturally rest while you wind down, and swap if you like.
How often should I use it?
Most people use it once a day at bedtime, at the same time each night, because the routine is part of what makes it work. It is small enough for a pocket, so many people also use it before a meeting, in the car or on a flight.
Something else is wrong.
Email shop@theglowcompany.co with your order number and what is happening, and we will sort it out. Everything is covered by the 100-day guarantee.
I cannot feel anything.
Dry your hands, make sure the metal side faces down into the centre of the palm and sits flat against the skin, then press plus one step at a time. Some people need a higher level before the pulse is clear.
It turned off after twenty minutes. Is that normal?
Yes. Every session is twenty minutes and the device switches itself off at the end. Hold the power button to start another session if you want one.
How long does the battery last, and how do I charge it?
Up to 3 days of nightly sessions on a full charge. Charge with the included USB cable for about 30 minutes.
Who should not use it?
CalmCarry® is a wellness device, not a medical one. If you have a pacemaker or another implanted electronic device, a heart condition, or you are pregnant, check with your doctor before using it. It is not for children under 3.
Where is the science?
The plain-words explanation of what the pulse does and the research behind it is on The science of CalmCarry®.
Get your CalmCarry®
Ships the same day. 100-day money-back guarantee.
Not sure which one is right for you? Compare Kids and Adults here.
Still stuck? Email shop@theglowcompany.co with your order number and we usually reply within 24 hours.
