Last updated: 12 November 2026

Important: the address below is our registered business address only. It is not the returns address. Returns must be sent to our returns address: PO Box 6032, Cromer, VIC 3193, Australia, after your return is approved. Parcels sent to the address below cannot be processed.

We are here to help. If you have a question about your order, our products, or your experience, please get in touch using the details below.

Customer support

Email: shop@theglowcompany.co
WhatsApp: +1 (347) 440-2387
Phone, USA and worldwide: +1 (347) 227-2398

Our support team responds within 24 to 48 hours, Monday to Saturday, excluding public holidays. WhatsApp is usually the quickest way to reach us.

Getting a faster answer

To help us resolve things in one reply, please include your order number in your first message.

For a return, email us with your order number and the reason for the return, and once your return is approved, send it to PO Box 6032, Cromer, VIC 3193, Australia.

For a warranty claim on a CalmCarry device, include a short video showing the fault.

For a delivery problem, include your order number and your tracking number if you have it.

For a privacy request, use the subject line "Privacy Request".

Registered business address

Glowco International LLC
607 Gazetta Way
West Palm Beach, FL 33413
United States

Business Registration Number (EIN): 30-1454920

Related policies

Return and Refund Policy. Shipping Policy. Privacy Policy. Terms of Service.