Last updated: 12 August 2026

Who we are

This website, theglowcompany.co, is operated by Glowco International LLC ("Glowco", "we", "us"), a Florida limited liability company registered at 607 Gazetta Way, West Palm Beach, FL 33413, United States. Glowco International LLC is the data controller responsible for the personal information described in this policy.

This store is powered by Shopify. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Information we collect

Identity and contact details: your name, email address, postal address, phone number, and where required for customs clearance, a national identification or tax number.

Order information: the products you buy, order value, discount codes used, delivery address, order history, returns and refunds.

Payment information: your billing address and the outcome of a payment. Card payments are processed by Shopify Payments and other payment providers. We do not store full payment card numbers.

Account information: if you create an account, your login details and saved preferences.

Communications: emails, WhatsApp messages, contact form submissions, reviews, survey responses, and any photographs or video you send us in support of a return or warranty claim.

Technical and usage information: IP address, device and browser type, operating system, referring pages, pages viewed, time on site, and interactions with our site such as clicks, scrolling and form entries.

Marketing information: your subscription status, which emails you open, and which links you follow.

Where we get it

Directly from you, when you order, create an account, contact us, sign up to emails or leave a review. Automatically, through cookies and similar technologies when you use our site. From service providers, including our payment processors, shipping carriers and advertising partners.

How we use your information, and why we are allowed to

To take and fulfil your order, arrange delivery, and handle returns, refunds and warranty claims. Our legal basis is performance of a contract with you.

To provide customer support and respond to your questions. Performance of a contract, and our legitimate interest in running a responsive business.

To send marketing emails and messages where you have asked us to. Your consent, which you can withdraw at any time.

To measure and improve our website, understand how customers use it, and diagnose faults. Our legitimate interest in operating and improving our service, and where required, your consent.

To advertise our products, including on Meta and Google platforms, and to measure whether that advertising works. Your consent where required, otherwise our legitimate interest in marketing our business.

To detect and prevent fraud, abuse and chargebacks, and to protect the security of our site. Our legitimate interest in protecting our business.

To keep accounting and tax records and to comply with the law. Compliance with a legal obligation.

Cookies and similar technologies

We use cookies, pixels, tags and similar technologies. Strictly necessary cookies keep the site working, remember your cart and keep your session secure, and cannot be switched off. Analytics and performance technologies tell us how the site is used. Advertising and marketing technologies allow us and our partners to show you relevant advertising and to measure its effectiveness.

You can control cookies through your browser settings and, where available, through our cookie preference tool on this site. Blocking some cookies will affect how the site works.

If your browser sends a Global Privacy Control (GPC) signal, we will honour it where required by applicable law.

Who we share your information with

We do not sell your personal information for money. Some of the advertising technologies described above may constitute a "sale" or "share" under certain US state privacy laws, and your rights in respect of that are set out below.

We share personal information with the following categories of recipient:

Our platform. Shopify Inc., which hosts this store and processes orders and payments. Shopify may act as an independent controller for certain processing activities, governed by Shopify's own privacy policy.

Payment providers, including Shopify Payments, PayPal, Klarna, Apple Pay and Google Pay, which process your payment and carry out fraud checks.

Shipping and fulfilment partners, including our warehouse and the carriers who deliver your order, such as USPS, UPS, FedEx, Royal Mail, Australia Post and Aramex, and customs authorities where required to clear an international shipment.

Email and messaging, Klaviyo, which sends our marketing and transactional emails and records whether they are opened.

Customer support, Richpanel, which powers our helpdesk, and WhatsApp, where you choose to contact us that way.

Reviews, Okendo and Trustpilot, which collect and publish customer reviews.

Analytics and site measurement, Google Analytics, Google Tag Manager, and Microsoft Clarity. Microsoft Clarity records how visitors interact with our site, including mouse movement, clicks and scrolling, in order to help us identify usability problems.

Advertising, Meta Platforms, including the Meta pixel and server-side Conversions API, and Google, including Google Ads and Google Merchant Center.

Other tools we use to run the store, including subscription management, affiliate tracking, order tracking and error monitoring.

We may also disclose personal information where we are required to do so by law, in response to a lawful request from a public authority, to establish or defend legal claims, or in connection with a merger, acquisition or sale of assets.

Marketing and messaging

You can unsubscribe from marketing emails at any time using the link in any email, or by contacting us. Transactional messages about an order you have placed are not marketing and will still be sent.

How long we keep your information

Order and transaction records: 7 years, to meet tax and accounting obligations.
Customer accounts: for as long as your account is open, and for 2 years after it is closed.
Customer support correspondence: 3 years from the close of the conversation.
Marketing contacts: until you unsubscribe, and for a further 2 years of inactivity.
Website analytics: up to 14 months.

Where information is no longer needed, we delete it or anonymise it.

International transfers

We are based in the United States and our service providers operate internationally. Where we transfer personal information out of the United Kingdom or the European Economic Area, we rely on appropriate safeguards, which may include the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or the EU-US Data Privacy Framework where the recipient is certified.

Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected, to have it deleted, to receive a copy in a portable format, to object to or restrict certain processing, and to withdraw consent at any time.

To make a request, email shop@theglowcompany.co with the subject line "Privacy Request". We will verify your identity before responding, and will reply within 30 days, or within 45 days where US state law applies. We will not discriminate against you for exercising your rights.

If you are in the United Kingdom or the European Economic Area and you are unhappy with how we have handled your information, you have the right to complain to your data protection authority. In the UK this is the Information Commissioner's Office at ico.org.uk.

Residents of California and other US states

If you are a resident of California, Virginia, Colorado, Connecticut or another state with a comprehensive privacy law, you have the rights described above, and additionally the right to opt out of the sale or sharing of your personal information and of targeted advertising.

To exercise these rights, email shop@theglowcompany.co with the subject line "Do Not Sell or Share My Personal Information", or enable a Global Privacy Control signal in your browser, which we honour automatically.

If we decline your request, you may appeal that decision by replying to our response. We will inform you of the outcome of the appeal within 60 days.

Children

This website is intended for adults. Our products are bought by adults, including for use by children, but we do not knowingly collect personal information from anyone under the age of 13, or under 16 where local law sets that threshold. If you believe a child has provided us with personal information, contact us and we will delete it.

The CalmCarry mobile app is covered by a separate privacy policy.

Security

We use appropriate technical and organisational measures to protect personal information, including encryption in transit and restricted access to our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Links to other websites

Our site may link to websites we do not control. We are not responsible for their privacy practices and encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be brought to your attention.

Privacy Policy

Last updated: February 3, 2026

Glowco (operated by Glowco International LLC) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a shopping experience. This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect or process

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that is anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

Contact information, including your name, email address, phone number, billing address, and shipping address.

Transaction and order information, including products viewed, added to cart, purchased, returned, exchanged, canceled, order history, and timestamps.

Payment information, including payment method type, transaction confirmations, and tokens generated by our payment processors. We do not store full payment card numbers.

Account information, including login credentials, preferences, saved items, and settings if you create an account.

Communications, including messages, emails, reviews, survey responses, or other information you provide when contacting us or interacting with the Services.

Device and technical information, including IP address, device identifiers, browser type, operating system, network information, and approximate location derived from IP address.

Usage and interaction data, including pages viewed, time spent on pages, links clicked, referring and exit pages, and interactions with site features.

Marketing and advertising data, including engagement with ads, attribution data, and interactions with marketing communications where permitted by law.

Sources of personal information

We collect personal information from the following sources:

Directly from you when you browse the site, place an order, create an account, contact support, subscribe to marketing communications, or otherwise interact with the Services.

Automatically through cookies, pixels, tags, SDKs, server-side events, and similar technologies when you access or use the Services.

From service providers that support our business operations, such as payment processors, hosting providers, analytics providers, fulfillment partners, fraud prevention services, customer support platforms, and marketing tools.

From advertising and analytics partners, including social media platforms and advertising networks, where permitted by law.

How we use personal information

We use personal information for the following purposes:

To provide, operate, and improve the Services, including processing payments, fulfilling orders, shipping products, managing accounts, enabling reviews, and providing customer support.

To communicate with you, including sending transactional emails, order confirmations, shipping updates, customer service responses, and administrative messages.

To market and advertise our products and Services, including sending promotional emails or messages (where permitted), personalizing content, measuring ad performance, and showing relevant ads on our site and on third-party platforms.

To analyze and improve our business, including understanding how customers use the Services, measuring site performance, troubleshooting issues, and developing new features or offerings.

To protect the security and integrity of the Services, including detecting and preventing fraud, abuse, unauthorized access, and other harmful activity.

To comply with legal obligations, enforce our terms, respond to lawful requests, and protect our rights, users, and business.

Tracking technologies and advertising services

We and our partners use cookies, pixels, tags, server-side events, and similar technologies to operate the Services, analyze performance, personalize content, and measure advertising effectiveness.

These technologies may include, where applicable:

Shopify analytics and reporting tools.

Advertising and analytics services provided by Meta Platforms (such as Meta Pixel and server-side conversions), Google (such as Google Analytics and Google Ads), and other advertising platforms used to measure performance, attribution, and audience engagement.

Email and messaging platforms used to send transactional and marketing communications and measure engagement.

These providers may collect or receive information about your interactions with the Services, including device and usage data, subject to their own privacy policies. Where required by law, we provide choices to opt out of certain targeted advertising or data sharing.

You can control cookies through your browser settings and, where available, our cookie consent or preference tools. Disabling cookies may affect site functionality.

If your browser sends a Global Privacy Control (GPC) signal, we will honor it where required by applicable law.

How we disclose personal information

We may disclose personal information in the following circumstances:

To Shopify, which hosts our store and provides core e-commerce infrastructure and related services.

To service providers that perform services on our behalf, such as payment processing, order fulfillment, shipping, customer support, analytics, marketing, fraud prevention, cloud storage, and communications.

To advertising and marketing partners for the purpose of delivering, measuring, and optimizing advertisements, subject to applicable law and your choices.

To affiliates or entities within our corporate group for internal business purposes consistent with this Privacy Policy.

To comply with legal obligations, respond to lawful requests, protect our rights or the rights of others, enforce our terms, or in connection with a business transaction such as a merger, acquisition, or asset sale.

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information related to your access to and use of the Services in order to provide and improve Shopify’s services. Information you submit to the Services may be transmitted to and processed by Shopify in countries other than your country of residence.

Shopify may act as an independent controller for certain data processing activities related to its platform features and is responsible for responding to requests related to those activities.

Data retention and security

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s information

The Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or request a copy of your personal information, object to or restrict certain processing, or opt out of targeted advertising or data sharing.

You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

International data transfers

We may transfer, store, and process personal information outside your country of residence. Where required by law, we rely on appropriate safeguards such as contractual protections or other lawful transfer mechanisms.

Third-party links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact information

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, contact us at:

Glowco (Glowco International LLC)
607 Gazetta Way
West Palm Beach, FL 33413
United States
Email: shop@theglowcompany.co
Phone: +1 (347) 227-2398