Refund & Return Policy

Last updated: 12 August 2026

This policy applies to purchases from theglowcompany.co, operated by Glowco International LLC ("Glowco", "we", "us"). By placing an order you agree to the terms set out below.

Returns

You have 100 days from the date of delivery to request a return on any product purchased from us.

To be eligible for a return, CalmCarry devices must be clean, undamaged and complete, including the device, charging cable, instruction manual, authenticity card, and the original box and foam insert. Supplements and gummies must be unopened with the safety seal intact.

One exception applies to supplements. If this is your first order of a particular Glowco supplement and it did not meet your expectations, we will accept one opened bottle of that product.

To start a return, contact us at shop@theglowcompany.co with your order number and the reason for the return. We will respond within 24 to 48 hours with return instructions and the correct return address. Returns sent without contacting us first cannot be processed, and the business address published on our website is a registered address only and does not accept returns.

Items must be returned within 14 days of your return being approved. On receipt, all returns are inspected before a refund is issued.

Return shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we are unable to issue a refund for a parcel we do not receive. Original shipping charges are non-refundable.

Any import duties, taxes or handling fees incurred on a parcel returned to us are the responsibility of the customer.

Damages and issues

Please inspect your order on delivery and contact us immediately if the item is damaged, defective, or if you have received the wrong product.

If your order is damaged in transit, or is lost and does not arrive, contact us within 15 days of the expected delivery date and we will send a replacement at no charge. This applies to all orders. The purchase of shipping insurance is not required to qualify.

Exceptions and non-returnable items

The following cannot be returned or refunded:

Clearance and final-sale items, which are identified as final sale at the point of purchase. Original shipping charges. Subscription fees. Items returned incomplete, damaged, or showing signs of heavy use. Gifts, unless returned by the original purchaser.

Orders placed using a standard promotional discount code are returnable under the terms of this policy.

Cancellations

Orders may be cancelled within 1 hour of being placed. After this point your order has entered fulfilment and cannot be cancelled. You may return it under this policy once it arrives.

Exchanges

We do not offer direct exchanges. If you would like a different item, return the original under this policy and place a new order.

Warranty

CalmCarry devices are covered by a 1-year limited warranty from the date of delivery against defects arising in normal use. Damage caused by dropping, water, or other external factors is not covered. Where a valid claim is made, we will replace the device, up to two replacements within the warranty period. To make a claim, contact us with a short video demonstrating the fault. Warranty claims are resolved by replacement and do not entitle the customer to a refund.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days. Please allow additional time for your bank or card issuer to process the credit.

Refunds can only be issued to the original payment method used at the time of purchase.

Business address (not a returns address)

The address below is our registered business address only and is not a return address. All returns must be sent to the warehouse address provided to you after your return request is approved.

Glowco (Glowco International LLC)
607 Gazetta Way
West Palm Beach, FL 33413
United States
Email: shop@theglowcompany.co
Phone: +1 (347) 227-2398