Last updated: 12 August 2026

This policy applies to orders placed on theglowcompany.co, operated by Glowco International LLC.

Order processing

Orders are dispatched from our warehouse within 1 business day of being placed. Orders placed at weekends or on public holidays are dispatched on the next business day.

You will receive a shipping confirmation email containing your tracking number once your order leaves our warehouse.

Delivery times

Estimated delivery times from the date of dispatch are as follows:

United States: 3 to 6 business days
United Kingdom: 4 to 8 business days
Canada: 7 to 11 business days
Australia and New Zealand: 6 to 12 business days
Ireland, Germany, Spain and the rest of Europe: 7 to 10 business days
South Africa: 7 to 11 business days
All other destinations: 7 to 11 business days

These are estimates and are not guaranteed. Delivery may take longer during customs clearance, peak periods, or where a carrier experiences delays. If your order has passed the upper end of the estimate for your region, contact us and we will open an enquiry with the carrier.

Shipping costs

Shipping costs are calculated at checkout based on your destination and the contents of your order, and are shown to you before payment. Where a promotion includes free shipping, the terms of that promotion apply.

Duties and taxes

Glowco covers import duties, taxes and customs fees on orders shipped to you. The price shown at checkout is the final amount payable, with no additional charges on delivery.

This does not apply to returns. Any duties, taxes or handling fees incurred on a parcel sent back to us are the responsibility of the customer.

Customs identification requirements

Some countries require an identification or tax number before an international parcel can clear customs. This currently applies to Mexico (RFC), Argentina (CUIT or CUIL) and Chile (RUT), among others.

Where this applies we will contact you by email to request the number. Your order cannot be dispatched until it is provided. If we do not receive it within 14 days, we will contact you to arrange a refund.

Delivery addresses

Please check your shipping address carefully before completing your order, including any apartment, unit or suite number. Once an order has been dispatched we are generally unable to redirect it.

If an address is incomplete or we are unable to ship to it, we will contact you to request an alternative. If we do not receive one within 14 days, we will refund the order.

Lost or damaged orders

If your order is damaged in transit, or is lost and does not arrive, contact us within 15 days of the expected delivery date and we will send a replacement at no charge. This applies to all orders and does not require the purchase of shipping insurance.

If tracking shows your order as delivered but you have not received it, please check with others at your address and with your neighbours, then contact us. We will open an investigation with the carrier.

Contact information

For questions about shipping or delivery, please contact us at:

Glowco (Glowco International LLC)
607 Gazetta Way
West Palm Beach, FL 33413
United States
Email: shop@theglowcompany.co
Phone: +1 (347) 227-2398

Please note: The address above is our registered business address only and is not a returns address. All returns must be sent to the warehouse address provided after your return request is approved.