1. Delivery & Shipping

Q: How long does delivery usually take?
Orders normally arrive within 3–8 business days depending on your location. Local deliveries are often 3–5 business days, while international orders can take a little longer depending on customs clearance.

Q: My tracking hasn’t updated for several days. What does that mean?
This usually happens when the courier hasn’t scanned the parcel at its latest stop. It doesn’t mean the parcel is lost. If tracking hasn’t updated for more than 5 days, please contact us at shop@theglowcompany.co or WhatsApp https://wa.me/13322732103, and we’ll check directly with the courier.

Q: My package says delivered but I haven’t received it.
Couriers sometimes mark items delivered before they actually arrive, or they may leave them in a safe spot or with a neighbour. Please check around your property and with neighbours. If you still can’t find it, email us with your order number and we’ll open a courier investigation.

Q: Why does your site say 3–5 day delivery if my order took longer?
3–5 business days is our standard delivery window. Occasionally, customs or courier delays can extend this timeframe. We understand delays are frustrating, and we always help customers resolve them as quickly as possible.

Q: Do I need to pay extra customs duties or taxes?
No — Glowco covers all customs duties, taxes, and import fees. The price you see at checkout is the final amount you’ll pay.

Q: Do you ship internationally?
Yes, we ship worldwide. Delivery times vary slightly depending on your location.

Q: Do you offer free shipping?
Yes, free standard shipping is included with most orders. Expedited options may be available at checkout depending on your region.

2. Order Management

Q: How can I track my order?
You can track your order at https://www.theglowcompany.co/apps/trackmyorder using the tracking number from your shipping confirmation email.

Q: I never received a tracking number.
Tracking numbers are emailed once your order ships. Please check your spam or promotions folder. If you still don’t see it, email us and we’ll resend it.

Q: I made a mistake in my address. Can I fix it?
If your order hasn’t shipped yet, email us immediately with your order number and correct address. If it has already shipped, we’ll try to redirect it with the courier, but it isn’t always possible.

Q: Can I cancel my order?
If your order hasn’t shipped, we can cancel it and issue a refund. If it has shipped, you can return it under our 100-day guarantee.

Q: How do I request a refund?
Email us at shop@theglowcompany.co with your order number, name, and shipping address. We’ll send you return instructions and a prepaid label. Refunds are processed after we receive the returned item.

Q: How long does a refund take?
Refunds are processed within 5 business days after the return is received. Depending on your bank, it may take a few extra days to appear in your account.

3. Subscriptions & Accounts

Q: How do I log in to my account?
Go to https://www.theglowcompany.co/a/subscriptions/login and enter the same email you used when placing your order.

Q: How do I check if I have a subscription?
Log into the account portal. If you don’t see an active subscription, then you don’t have one.

Q: How do I cancel or change my subscription?
You can manage your subscription in your account portal, where you can cancel, pause, or adjust delivery frequency. Or email us and we’ll take care of it for you.

4. Products – Glowco Sleep Gummies

Q: What’s the difference between Kids and Adult Gummies?
The Kids Gummies are raspberry-flavoured and designed for children ages 4+. Adults take 2 gummies per serving, while kids take 1. The Adult Gummies are cherry-flavoured and include added botanicals like saffron and ashwagandha for adult needs.

Q: Can adults take the Kids Gummies?
We recommend that adults use the Adult Sleep Gummies, which are formulated specifically for adults.

Q: Can my 3-year-old take the Kids Gummies?
No, they are only suitable for children aged 4 and up. The age limit is about safe dosage and chewing ability, not size or weight.

Q: Are your gummies melatonin-free?
Yes. They use magnesium glycinate and calming botanicals instead, so there’s no grogginess or dependency.

Q: What are the ingredients?

• Kids Gummies: Magnesium glycinate, vitamin B6, vitamin C, vitamin D3, zinc, L-theanine, chamomile, passionflower, lemon balm, natural raspberry flavour.

• Adult Gummies: Magnesium glycinate, vitamin B6, L-theanine, saffron, ashwagandha, chamomile, lemon balm, natural cherry flavour.

Q: Are they vegan, kosher, or halal?
They are vegan, gluten-free, and free from animal products. They are not currently kosher or halal certified.

5. Products – CalmCarry

Q: What is CalmCarry for?
CalmCarry is a handheld device that uses gentle microcurrent pulses on a calming pressure point in your palm to support relaxation and better sleep.

Q: How do I use it?
Hold CalmCarry in your palm for a 20-minute session. Left-hand mode supports relaxation and rest, while right-hand mode supports focus and calm without drowsiness.

Q: Is CalmCarry safe for kids?
Yes, it is safe for children aged 3 and up, with adult supervision for younger children.

Q: Can CalmCarry help if my child has ADHD or high energy?
Many families use CalmCarry for children with high energy or difficulty winding down. Since every child is different, we recommend consulting a healthcare provider if your child has a medical condition or takes medication.

Q: Does CalmCarry come with a charger?
Yes, it comes with a USB cable. A full 30-minute charge powers around 20–30 sessions.

6. Bundles, Sales & Promotions

Q: Do you sell product bundles?
Yes, we offer CalmCarry + Gummies bundles, multi-pack gummies, and family packs. Bundles are discounted compared to buying products individually.

Q: Can I buy your products on Amazon?
Yes, but only two official listings in the USA:

• CalmCarry: https://www.amazon.com/Glowco-CalmCarry-Sleep-Aid-Device/dp/B0F5YLDBMX

• Kids Sleep Gummies: https://www.amazon.com/GLOWCO-Gummies-Magnesium-Glycinate-Melatonin-Free
  All other Glowco products are only available at www.theglowcompany.co.

Q: Are there fake Glowco products online?
Yes, counterfeit products exist. For your safety, only purchase directly from our website or the two official Amazon listings above.

Q: I left a review. How do I claim my free gift?
If you received a review promotion email, please reply with your order number and shipping address. Our team will confirm and dispatch your gift.

7. Customer Support

Q: How can I reach your support team?
We’re available Monday to Saturday, 9am–5pm (GMT+8).

• Email: shop@theglowcompany.co

• WhatsApp: https://wa.me/13322732103

Q: Why hasn’t my email been answered yet?
We aim to reply within 48 hours, though usually it’s faster. Please check your spam folder. For urgent help, WhatsApp is the quickest way.

Q: I need to speak to a real person. Can you connect me?
Yes — during business hours, message us on WhatsApp or email and a real team member will respond.

Q: Do you have a phone number?
At the moment, we provide support via email and WhatsApp so all inquiries can be properly tracked and resolved.