Postage Policy
Postage Policy
Glowco International LLC
General Information
If there is a significant delay in shipment, we will notify you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout.
How long delivery takes
All orders are dispatched from our warehouse within 1 business day.
| Where you are | Delivery |
|---|---|
| United States | 3 to 6 business days |
| United Kingdom | 4 to 8 business days |
| Canada | 7 to 11 business days |
| Australia and New Zealand | 6 to 12 business days |
| Ireland, Germany, Spain and the rest of Europe | 7 to 10 business days |
| South Africa | 7 to 11 business days |
| Everywhere else | 7 to 11 business days |
Times can run longer during customs clearance or courier delays. If your order passes the top of the range, contact us and we will chase it with the carrier.
Shipment Confirmation & Order Tracking
- Once your order has shipped, you will receive a Shipment Confirmation email with a tracking number.
- Tracking numbers will be active within 24 hours.
Customs, Duties, and Taxes
Glowco covers import duties, taxes and customs fees on orders shipped to you. The price you see at checkout is the final amount you pay, with no additional charges on delivery.
This does not apply to returns. Any duties or fees incurred on a parcel sent back to us are the customer's responsibility.
Damages & Lost Orders
- We are responsible for orders until they are successfully delivered.
- If your order is damaged in transit, or is lost and does not arrive, contact us within 15 days of the expected delivery date and we will send a replacement free of charge. This applies to every order. Shipping insurance is not required.
- If your package arrives damaged, please keep all packaging and take photographs as this may be required for a claim.
Refunds for Late or Non-Delivered Orders
- If your order is not delivered within 30 days (unless you agreed to a longer timeframe), you may request a full refund under UK, Australian, New Zealand, Canadian, and US consumer law.
Returns & Refunds
- Please refer to our Return Policy on the website for details on returns and refunds.
Contact Us
If you have any questions about this policy, please contact us at:
Email: shop@theglowcompany.co
Policy last updated: 12 August 2026
