Returns and refunds at a glance

If a Glowco product is not right for you, you can request a return within 100 days of delivery. This applies to every product we sell.

Return shipping costs are the customer's responsibility, and original shipping charges are non-refundable. We recommend a tracked shipping service, because we can only issue a refund once the parcel reaches us.

How to start a return
Email shop@theglowcompany.co with your order number and the reason for the return. Our team will reply within 24 to 48 hours with return instructions and the return address.

What condition items need to be in

CalmCarry devices should be clean, undamaged and complete: the device, charging cable, instruction manual, authenticity card, and the original box and foam insert. Once received, our team inspects the return. If parts are missing, or the product cannot be resold, we will not be able to approve the refund.

Supplements and gummies should be unopened with the safety seal intact. There is one exception: if this is your first order of a particular Glowco supplement and it did not meet your expectations, we will accept one opened bottle per product so you can genuinely try it.

Clearance and final-sale items cannot be returned. These are marked as final sale at the point of purchase. Orders placed with a standard promotional discount code are returnable as normal.

Refunds

Once your return has been received and inspected, your refund is issued to the original payment method within 5 business days. Depending on your bank, it may take a few days more to appear in your account.

Cancelling an order

Orders can be cancelled within 1 hour of being placed. After that, our warehouse has begun preparing your order and we are no longer able to cancel it. You can still request a return once it arrives, under the 100-day policy above.

If your order arrives damaged, or does not arrive

If your order is damaged in transit, or is lost and does not arrive, contact us within 15 days of the expected delivery date and we will send a replacement free of charge. This applies to every order. Shipping insurance is not required.

CalmCarry warranty

Every CalmCarry device includes a 1-year warranty from the date of delivery. If the device stops working and the cause is not a drop, water damage or similar, we will replace it, up to two times within the warranty period. Email us with a short video showing the issue. Warranty claims are resolved by replacement rather than refund.

What we cannot refund

Original shipping charges. Subscription fees. Items returned incomplete, damaged or heavily used. Clearance and final-sale items. Gifts, unless returned by the original purchaser.

Refunds are issued only to the original payment method used at checkout.

Any import duties or fees incurred on a parcel returned to us are the customer's responsibility.

The business address published on our website is our registered address only and is not a return address.