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PRIVACY POLICY

This Privacy Policy outlines how GLOWCO PTY. LTD., henceforth referred to as “We,” “Our,” and “GLOWCO,” manages the “personal information” collected from you on our website, via our mobile app, or during any interactions with our products and services. Our Privacy Policy demonstrates GLOWCO’s commitment to respecting the privacy of our customers and visitors to our website.

The term “personal information” refers to information that is linked to your name or can be reasonably associated with you. This includes details like your IP address, e-mail address, mailing address, date of birth, telephone number, photographs, or any profile information you provide that could be used to identify you, as well as information about the products you purchase when such information is stored along with your name. Any information not linked to your name is not regarded as personal information.

HOW DO WE USE YOUR INFORMATION?

GLOWCO uses the personal information collected to fulfil your orders, provide information, and render services. We may use your data to monitor your purchases, purchase history, and to communicate with you for account-related and promotional purposes. Your information may also be used for other legitimate business reasons, such as fraud detection, debt collection, and maintaining business records.

Like other websites, we may also passively collect data using various technologies (which cannot presently be used to specifically identify you) such as your site preferences, age, gender, language, time zone, income, and education level (some of this information may be optional). We may utilise or disclose aggregate information for any purpose. We also obtain data about you from third parties, such as social media sites and data co-ops. We may purchase and exchange contact information, demographic data, commercial data, and internet and electronic activity with data co-ops and other third-party data aggregators.

CONSENT

How do we obtain your consent? When you provide us with personal information to execute a transaction, use a feature, validate your credit card, place an order, arrange for a delivery, or return a purchase, we infer that you consent to our collecting and using it for that specific reason only. If we request your personal information for a secondary reason, like marketing, we will either ask you directly for your explicit consent or provide you with an opportunity to say no.

How can you withdraw your consent? If you wish to retract your consent after granting it, you can do so at any time by contacting us at shop@theglowcompany.com or mailing us at:

GLOWCO PTY. LTD. 

AUSTRALIA VIC 3192 

DISCLOSURE

We do not sell your personal information. To fulfil your orders, ensure payments, and for other legitimate reasons, we may share your data. We may also disclose your personal information if required by law or if you breach our Terms of Service.

ECOMMERCE PLATFORM

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you. Shopify Inc. stores your data in secure servers and databases protected by a firewall.

PAYMENT

When you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted in line with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only for the duration necessary to complete your transaction, after which it is deleted. All direct payment gateways follow the standards set by PCI-DSS, which is jointly managed by Visa, MasterCard, American Express, and Discover. PCI-DSS requirements aid in ensuring the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

Your personal information will only be shared with third parties in ways described in this Privacy Policy. Third-party service providers used by us will only gather, use, and disclose your information to the extent necessary for them to provide the services they offer to us.

We share personal data with service providers, some of whom assist with marketing, and we may also share information with other trustworthy brands that we believe may interest our customers.

Remember that certain providers may be based or have facilities in a jurisdiction different from you or us. If you decide to proceed with a transaction involving the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, this Privacy Policy or our website's Terms of Service no longer govern you.

LINKS

Clicking on links on our store may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

DATA ANALYSIS

Our store uses data analysis tools to help us understand who visits our site and what pages are being viewed.

SECURITY

We employ reasonable precautions and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. While we strive to protect the information in our possession, no security system is perfect, and we cannot guarantee that your information will remain secure under all circumstances.

If you provide us with your credit card information, the data is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we adhere to all PCI-DSS requirements and implement generally accepted industry standards.

 

COOKIES AND SIMILAR TECHNOLOGIES

We use various types of cookies and similar technologies to enhance and personalize your user experience on our website. Cookies are small data files stored on your device that help us to remember your preferences, improve site navigation, and provide you with content tailored to your interests.

When you visit or log in to our website, our online data partners or vendors may also use cookies and similar technologies. These are used to associate your activities on our site with other personal information they or others have about you, including by association with your email or home address. This enables us and our partners to provide you with a more personalized experience across our digital platforms and to send communications and marketing tailored to your interests.

We (or service providers acting on our behalf) may send communications and marketing to these email or home addresses based on the information collected. If you prefer not to receive this targeted advertising, you have the option to opt out by visiting https://app.retention.com/optout. Opting out of this targeted advertising will not prevent you from seeing ads, but those ads may not be as relevant to your interests.

You can choose whether to accept cookies by changing the settings on your browser. However, if you disable cookies, your experience on our website may be diminished, and some features may not work as intended.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated.

We Are Glowco

At Glowco, since 2015, our mission has been clear - improving lives by addressing common issues like insomnia, anxiety, and stress. We're committed to natural solutions that promote overall well-being.

With over 10 years of development and the trust of thousands of satisfied customers, our leading products, Calmcarry and the Calmy weighted blanket, are here to make your life better.